Frequently Asked Question (FAQ)

WARRANTY

What is covered in the warranty? and what isn't?

1：Warranty conditions
The warranty period of PK & TK Series are 6 months from the day of purchase, please go thru www.pumacare.my to valid your warranty with submission of delivery order / invoices to proof your purchase date to enjoy another 6 months warranty which is 1 year. PUMA Care must be registered within a period of 3 months from the purchase date.

2：Contents of warranty
In case of a trouble should occur during the warranty period and when it is determine that the trouble is causes clearly by our defective design, manufacture and/or execution of work, we repair or replace the parts free of charge without delay.

3：Exceptions:
Even during the warranty period of this machine, we refuse warranty in the following case：

a：Trouble caused by the natural disasters or accident beyond human control.

b : Trouble caused by defective materials selected or supplied by you, or caused by an improper application designated by you.

c：Trouble caused by a repair or modification conducted by you without notifying us of the fact.

d：Trouble caused by not complying to the operating procedures, periodical inspections, maintenance and storage, etc., described in the specification sheets and instruction manuals issued by us.

How to file a warranty claim?

The Warranty link is alocate at PumaCare wesite, or diredt Whatsapp our PumaCare Whatsapp customer service +6011-56961228

Is the warranty of Puma Air Compressor transferable?

The Warranty is follow according to serial number. owner of the Air compressor may assign another other person for warranty claim.

When does the warranty period start and expire?

The Warranty period start from the date of purchase from Puma Dealers.

MAINTENANCE

How often should we change the oil?

In a Reciprocating air compressor, generally you would change the oil and the air filter approximately every 4 months or 1250 hours whichever comes first. For a rotary screw compressor, oil should be changed about every 2000-2500 hours. This depends on the type of compressor you purchase and the oil you used. For a more accurate time frame, call in with a model number to find the recommended schedule for your compressor.

What kind of oil should I use in the reciprocating compressor?
We recommend using non detergent oils that has been formulated for use in reciprocating compressors. DO NOT USE DETERGENT OILS in the compressor. The detergent oils will foam and cause excessive oil carryover past the piston rings and will not provide the required lubricity for the moving parts.
When should I replace the air intake filter?
If your compressor has an Air Intake Filter, it should be cleaned on a weekly basis (assuming you are using the compressor about 3 days a week). When the filter starts to develop debris that is becoming harder to clean out, or you notice any tears or holes in the filter, the filter should be replaced.

VOLTAGE

What voltage do I run on?
It depends on the size of Compressor. Most Homeowner sized small compressors are built to run on a single 110V Outlet. As you get into larger models, many compressors offer the choice between 110 to 460 voltage.
Will my compressor run on a generator?
The compressor should be able to run given the proper requirements, however we recommend not using a compressor with a generator. Generators have fluctuations in power, and because a compressor needs constant voltage to be able to run, it is generally best not to use a generator if no power is available.

WATER

What happens when water stays in my compressor?
Compressor tanks are made of steel, which means if water is left in the tank, rust will start to accrue. Depending on the severity, contact your local service center about the best way to eliminate the problem. One place to start would be to look into purchasing an air dryer, to help eliminate the problem.
What happens if there is water in my lines?
Generally this is caused by two problems – either a failed condensate trap or a failed or undersized air compressor dryer. To solve the first problem, you will need to either clean the water trap or simply replace it. The second problem is a bit trickier, as you would need to repair or replace your air dryer with something larger (unfortunately, this can be a bit pricy).
How to drain the water from my tank?
You can drain your tank water manually or purchase an automatic drain valve to remove the water automatically. If water is becoming a big problem, consider investing in a more appropriately-sized air dryer.
How often should I drain the water from my tank?
It is recommended to drain the water from your tank after every use to prevent the effects of corrosion and prolonging the life of your air compressor.

HOSES

What size of hose should be used?
This will depend on the type of compressor that you have. The two most common sizes are 1/4″ and 3/8″. Check your compressor manual, or give us a call to help find the right size to use. Generally, the larger the compressor means the larger size of diameter you can use. Most homeowner compressor manufacturers would recommend a 1/4″ hose diameter.
What is the maximum hose length I should use with my compressor?
This will also depend on the size of compressor and CFM required. The Maximum hose length is one of the most open ended questions related to air compressors. For a small homeowner unit, it would be smart not to exceed 150′. For a shop or industrial compressor, contact your local installation provider or give us a call to help figure out your maximum length.

PIPING

Can I use PVC piping for my discharge air piping?
No, this is not up to the approved code for compressed air systems. The PVC is an oil based product and it does not react properly to heat, vibrations and oil vapor that is carried in the air compressor discharge air. The PVC is prone to bursting under the normal air pressure and unit operations. Consult your local building inspector for piping recommendations.

PRODUCT

How much air will I need to power my air compressor tool?
Generally, most air tools will take around 70-100 PSI, and will consume less than 10 CFM, however consult the manual or manufacturer of your tool for exact air requirements.
What is a good tank size?
The tank size you will use will depend on the amount of air that you need stored. A benefit to a larger tanked air compressors is that the motor will not start and stop as often as a smaller tanked compressor. However, if you do not believe that you will use a good amount of air, it may be smarter and cheaper to use a smaller tank
What is the difference between a rotary screw compressor and a reciprocating compressors
A rotary screw compressor is one that utilizes two intermeshing helical rotors to trap a volume of air, then compress it to a higher pressure. Rotary screw compressors can be run at lower temperatures for 24 hours per day, 365 days a year. A piston compressor (aka reciprocating) uses pistons driven by a crankshaft to deliver air at high pressure
My compressor stores air at high pressure, yet my tools will require a low pressure application; what do I do?
This is actually an easy fix- install a pressure regulator that can be set for the desired pressure when the air reaches your tool.
How do I choose the right size of compressor?
Always choose a compressor with a bit more than you need. The most important factor is the volume of air that you will be using (CFM) and at what pressure (PSI).
How much air pressure do I need?
Air pressure is determined by the highest minimum pressure requirement. For example, some tools consume more air than others. Tools such as pneumatic nail-guns and staplers consume smaller amounts of air, while air grinders and sprayers consume larger amounts. Most tools have an usage rating for CFM consumption at a recommended PSI. This can be found on the tool itself or in the owner’s manual supplied by the tool manufacturer.
What is CFM and PSI and which is more important?
The notation CFM (Cubic Feet per Minute) refers to a volume of air produced by the air compressor at a given pressure or PSI (Pound per Square Inch). The right size air compressor will meet your needs in two essential areas: air flow (CFM) and pressure (PSI). It’s important to get a compressor that meets your needs in both areas – otherwise you risk damage to both your tools and the compressor itself. Always use CFM and PSI specifications from the nameplate on the product.
What is the difference between single and two stage pumps?
On a single stage pump the air is compressed one time and stored in a receiver. A two stage pump compresses the air twice, once in the first cylinder and then a second time in a smaller cylinder which gives you a higher CFM.
Do I need an air dryer in addition to my compressor?

It’s often a good value for you to add an air dryer to your air compressor system, as your air compressor can put a great deal of water into the compressed air system. Your air dryer could potentially remove gallons of water each day.

How long is the lifetime of a compressor and how can it be extended?
“The service life of a compressor is primarily based on the operating hours and not necessarily on the year of manufacture. Therefore, it is not necessarily possible to quantify a service life. However, there are a few tips we can share to increase the lifespan of your compressor:
(1) Get your compressor serviced regularly.
(2) Place your air compressor in a room with proper ventilation system.
(3) Use a Pre-filter to ensure the air going into the compressor is of high quality and free of contaminations. “
Can I install the compressor anywhere in my facility?
“A reciprocating compressor is a very flexible piece of equipment but some cautions must be taken for an installation site selection. Refer to the instruction manual that is supplied with each unit. Some things to consider:

(1) You need a level floor and vibration mounting pads are recommended
(2) The compressor should be installed in a well ventilated room.
(3) The compressor must have approximately a 24″” clearance from the walls to allow for the designed air flow. This will also allow sufficient room for workmen to do normal scheduled maintenance.
(4) The discharge line into the air system should not be smaller than the compressor discharge port size.
(5) The shipping skid should NOT be used as part of the mounting base”